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  • How does the booking process work?
    After you purchase a package, you'll be asked to complete an info form. On that form, you'll choose the consultant you'd like to work with. Once submitted, your consultant will reach out to you directly with instructions on how to book your sessions.
  • Do I need to pay every time I book a session?
    Nope! Your sessions are already included in the package you purchased. Each session you book is simply deducted from your account—no extra charges.
  • How can I cancel or reschedule a session?
    You can cancel or reschedule any session from the "My Bookings" section of your Profile tab.
  • What if I don’t hear from my consultant after submitting the form?
    If you haven’t received a response within 48 hours, please check your spam folder. If it's still not there, contact our support team and we’ll follow up right away.
  • Can I switch consultants later on?
    Yes, if you'd like to switch consultants, just reach out to our support team and we’ll do our best to accommodate you.
  • What is Counsly?
    Counsly is a private college admissions consulting service that offers ethical, affordable, and personalized support for students navigating the application process. Founded by UCLA students, we focus on helping students build strong applications through expert guidance, individualized strategies, and honest feedback. Whether you need help planning years in advance or you're applying on a tight deadline, Counsly has flexible packages to meet your goals.
  • What services does Counsly offer?
    Counsly offers personalized college admissions consulting for students at every stage of the application process. Our services include school list building, essay editing, activity list development, application strategy, and long-term academic and extracurricular advising. Every session is one-on-one with an experienced consultant, and we offer a range of packages to fit different timelines and needs—from single sessions to year-round support.
  • How are Counsly’s services delivered?
    All of our sessions are conducted virtually through Zoom. This allows us to work with students anywhere in the world while providing flexible scheduling and consistent, one-on-one support. Once you book a session, you’ll receive a Zoom link to join your consultant at the scheduled time.
  • Who will I be working with?
    You will work with experienced admissions consultants who have helped students gain acceptance into top universities. Meet the consultants in the "Staff" page located in the top menu
  • Can I have a free consultation before I purchase anything?
    Yes! We offer a free 20-minute consulting session to help you understand your application needs and determine the right services for you. Just click on the "Free Consultation" tab at the top menu and book.
  • What type of students does Counsly work with?
    We support high school students, transfer applicants, and non-traditional students applying to undergraduate programs. Whether you’re aiming for the Ivy League or a state university, we tailor our guidance to your goals.
  • Does Counsly guarantee admission to any school?
    No, we do not guarantee admission to any institution. Admissions decisions depend on multiple factors, and we prioritize ethical counseling by focusing on strengthening applications rather than making false promises.
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