Question 1

What happens after I purchase a package?

Accepted Answer

After checkout, you’ll be directed to a form where you’ll provide some basic information about yourself and select the consultant you'd like to work with. Your consultant will then contact you with booking instructions.

Question 2

How do I check how many sessions I have left?

Accepted Answer

You can view your remaining sessions at any time by going to the “My Subscriptions” section of your Profile tab.

Question 3

Where can I find information about the packages Counsly offers?

Accepted Answer

You can find full details—including what's included in each package—on our Packages page.

Question 4

Can I switch to a longer package partway through the year?

Accepted Answer

If you realize you need more support during the year, you can email info@counsly.org and explain your situation. We’ll review your request and do our best to work with consultant schedules to see if creating a larger package is possible. While we can’t guarantee availability, we’ll let you know what options we can offer.

Question 5

What is Counsly’s refund and cancellation policy?

Accepted Answer

For details about refunds, cancellations, and rescheduling, please refer to our Admissions Consulting Service Agreement. It outlines everything you need to know about eligibility, timing, and how to make a request.

Question 6

What makes the RUSH packages different from other packages?

Accepted Answer

Our RUSH packages are designed for students who are working within a shorter timeframe and need accelerated support. Because of the condensed timeline, consultants take on a much heavier workload in a shorter period—this means we fast-track key parts of the application process. Your activity list will be reviewed and refined quickly, and essay feedback is prioritized to match tight deadlines. These packages are ideal for students who need focused, high-impact support to get everything done on time.